It is our mission to ensure that your shopping experience is an enjoyable one. We understand that you live busy lives, so we have made our return policies easy and convenient.
30-Day Return Policy
If you are not completely satisfied with an item, you can return the product for the purchase price (minus the shipping, handling, gift wrap and other charges) within 30 days from the date received. The item must be unused, in its original condition and include all parts, accessories and packaging. Include a copy of the original invoice with your return. We ask that you include your email address and the reason you are returning the product, so that we can continue to improve our products and service. All items should be returned to: Beverly Tails, Attn: Returns, 956 3 Mile Road, Grand Rapids, Michigan 49544. Please do not send your purchase back to the manufacturer.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
Once we have received and inspected your item, an email will be sent to you as notification that the item was received. We will also notify you of the approval or rejection of your refund.
If approved, your original credit card will be credited once your return has been processed. If you paid by check, your account will be credited. If using a prepaid gift card such as Visa, Master card, American express, please retain to ensure proper credit. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.
Exchanges
Items will only be exchanged or replaced if they are defective or damaged. If you need to exchange an item for the same item, Please contact us to arrange the exchange by email us at support@beverlytails.com.
The time in which you receive the exchange may vary depending on the location to which it is shipped.
Return Exceptions
Due to safety standards and other regulations, we cannot accept returns for the following categories: computer software, health and care items, undergarments, perishable goods such as food, special orders, and discontinued or sale items. Personalized items cannot be exchanged or returned unless there was an error on our part (damaged, defective, wrong item sent, etc.)
Gifts
If the item was purchased by a person other than you and shipped directly to you and was marked as a gift when purchased, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If you received the item as a gift, but the item was not marked as a gift when purchased, or the gift giver had the item shipped to themselves prior to giving the item as a gift, any refund will be sent to the gift giver.
Tracking Your Refund
If it is taking longer then you expected to receive your refund, we suggest you contact the credit card company to whom the refund is being made. Times in which refunds are officially posted vary between credit providers. If the purchase was not made with a credit card, you can contact the bank on which the check was drawn; there is often some processing time before a refund is posted. If you have contacted your bank and/or credit card company and have still not received your refund, please contact us at support@beverlytails.com